Emotional and Social Intelligence

  • Created by Laurie Cozart
  • Course Duration 12 hours
  • Price USD$Free
  • User Rating 4.7
  • Platform Coursera
  • Course Link Explore Course
Emotional and Social Intelligence (ESI) is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally and socially intelligent in your workplace.


Welcome to the world of Emotional and Social Intelligence (ESI)! In today’s fast-paced and interconnected workplace, mastering the art of emotional and social intelligence can make a world of difference in your professional success. Whether you are an experienced professional or just starting your career journey, our specialized online course is designed to equip you with essential competencies to thrive in your workplace relationships and achieve your goals. So, let’s dive in and explore what this course has in store for you!

Course Overview

Our Emotional and Social Intelligence course is part of the renowned “Professional Skills for the Workplace Specialization.” Led by the esteemed instructor, Laurie Cozart, this course aims to provide you with the necessary tools to recognize and manage your behaviors, moods, and impulses effectively. By doing so, you’ll be better equipped to navigate various workplace scenarios with finesse and emotional intelligence.

What You’ll Gain

By enrolling in this course, you’ll gain valuable insights and skills to elevate your emotional and social intelligence in the workplace. This will give you a distinct advantage over your peers, allowing you to build strong and meaningful relationships with your colleagues and superiors. The competencies associated with emotional and social intelligence often set apart average performers from outstanding ones. The best part is that, unlike overall intelligence, emotional intelligence can be learned and improved over time. So, get ready to embark on a transformative journey of self-discovery and growth!

Who This Course is For

This course is tailored for professionals from all walks of life, be it seasoned executives or fresh graduates. Whether you find it challenging to manage your emotions under pressure or wish to enhance your communication skills, this course has something to offer to everyone. It’s perfect for individuals who want to create a positive and productive work environment, build effective teams, and boost their leadership capabilities. No matter your background or experience level, if you’re eager to enrich your emotional and social intelligence, this course is your gateway to success.

Understanding Emotional and Social Intelligence (ESI)

Definition of ESI

Emotional and Social Intelligence (ESI) is a set of competencies that demonstrate one’s ability to recognize and manage their emotions, moods, and impulses appropriately, depending on the situation. It goes beyond understanding our own emotions; it involves being attuned to the emotions of others and responding to them empathetically. ESI empowers individuals to navigate interpersonal relationships with empathy, understanding, and compassion.

Importance of ESI for Professional Success

In the modern workplace, technical skills alone are not enough to excel. ESI plays a pivotal role in determining an individual’s effectiveness in their role and overall success. Employees who possess strong emotional and social intelligence can connect with their peers, handle conflicts constructively, and adapt to changing circumstances with ease. Moreover, it fosters a healthy work culture where collaboration and open communication thrive.

The Foundational 4 Quadrants of ESI

To grasp the essence of emotional and social intelligence, it’s essential to understand the Foundational 4 Quadrants of ESI. These quadrants encompass Self-Awareness, Self-Management, Social Awareness, and Relationship Management. Each quadrant plays a critical role in shaping an individual’s emotional intelligence, and this course will guide you through each aspect to unleash your full potential.

Learning and Improving Emotional Intelligence

Contrary to common belief, emotional intelligence is not an innate trait; it can be learned and enhanced with practice and dedication. Throughout this course, you’ll learn various strategies and techniques to develop your emotional intelligence. From managing stress to understanding cognitive distortions, you’ll gain the tools to become more emotionally resilient and navigate challenging situations with grace.

Exploring the Course Modules

Module 1: Assessing and Understanding ESI

In this module, you’ll delve into the significance of emotional and social intelligence for professional growth. You’ll assess your current emotional and social intelligence skills and discover the four quadrants of ESI. Understanding these quadrants will help you identify areas for improvement and create a solid foundation for your learning journey.

Module 2: Enhancing Self-Management and Regulation

Self-management is a key pillar of emotional intelligence. In this module, you’ll learn effective techniques like the pause and journaling to regulate your emotions and reactions. Additionally, you’ll explore the concept of cognitive distortion and gain insights into how stress can impact the application of emotional and social intelligence skills.

Module 3: Developing Empathy Skills

Empathy is a crucial aspect of social intelligence, enabling you to understand and connect with others on a deeper level. In this module, you’ll define and explore the three stages of empathy, differentiate between empathy and sympathy, and practice techniques to develop your empathy skills. By the end of this module, you’ll be able to apply empathy in your daily interactions, fostering strong relationships with your colleagues.

Module 4: Mastering Social Skills and Communication

Effective communication is the cornerstone of successful relationships, both personally and professionally. In this module, you’ll define social skills and explore various competencies related to communication. You’ll learn strategies to build relationships and connections at work, distinguish between facts and emotions in communication, and develop active listening skills to become a more attentive and effective communicator.

Course Content and Learning Materials

Our course offers a comprehensive learning experience through various resources, ensuring you grasp the concepts effectively. You’ll have access to:

  • 9 engaging and informative videos
  • 8 insightful readings
  • 2 quizzes to reinforce your understanding

Flexible Learning Experience and Certification

We understand that everyone’s schedule is unique. That’s why this course offers the flexibility to learn at your own pace, allowing you to strike a perfect balance between your personal and professional commitments. Additionally, we offer financial aid options for eligible learners, ensuring accessibility for all.

Upon successfully completing the course, you’ll receive a career certificate, highlighting your mastery of Emotional and Social Intelligence. This certificate is shareable, adding value to your professional profile and showcasing your commitment to personal development.

Are you ready to embark on a transformative journey towards mastering Emotional and Social Intelligence? Enroll in our specialized course today and unlock the true potential of your interpersonal skills!


1. Is there any specific prerequisite to enroll in this course? No, this course is designed for learners of all levels, including beginners with no previous experience. All you need is the enthusiasm to learn and grow!

2. How much time should I dedicate to the course each week? The course is designed to be flexible, allowing you to learn at your own pace. You can dedicate as much time as you feel comfortable with each week.

3. Will I receive a certificate upon completion of the course? Yes, upon successfully completing the course, you’ll receive a career certificate that you can showcase on your professional profiles.

4. Can I apply for financial aid to access the course? Yes, we offer financial aid options for eligible learners who demonstrate a need for assistance. Our goal is to make quality education accessible to all.

5. Will the course content be available after the course completion? Yes, you’ll have access to the course content even after completing the course, allowing you to review and revisit the materials whenever you need them.