Management Skills – Team Leadership Skills Masterclass

  • Created by Mark Timberlake, Stephen Mather
  • Course Duration 19 hours on-demand video
  • Price USD$1,899,000 VND
  • User Rating 4.5
  • Platform Udemy
  • Course Link Explore Course
Leadership & Management Skills - Change Management- Lean BPM Management Skills - Team Management - Team Building


Welcome to the Leadership & Management Skills – Team Leadership Skills Masterclass! Are you eager to unlock your potential as a successful manager and elevate your career? This comprehensive course is designed to equip you with core competencies in management, team building, and lean BPM. Led by Stephen Mather, a renowned UK management change consultant, trainer, coach, and psychologist, this masterclass is perfect for beginners and brand new managers seeking to overcome challenges and achieve their goals. So, don’t wait any longer; start your journey to success today!

Course Overview

In this Leadership & Management Skills Masterclass, you’ll delve into various modules, each focusing on essential aspects of effective management and leadership. From understanding your management philosophy to becoming an influential manager, and from mastering LEAN business process management to building and training your team – this course leaves no stone unturned.

What You’ll Gain

By enrolling in this masterclass, you’ll gain an array of valuable skills that will propel your management career forward. You’ll learn how to manage people effectively, lead with influence, and cultivate a data-guided approach to decision-making. Additionally, you’ll understand the significance of culture change management and how to build and maintain high-performing teams. This course is your key to becoming a well-rounded and accomplished manager.

Who This Course is For

This course caters to absolute beginners and brand new managers looking to enhance their management skills. If you’ve struggled to deliver targets or lack in-depth training, this masterclass is tailored for you. Furthermore, if you possess the ambition to succeed as a manager and need to develop core competencies, this course is your stepping stone to success.

Management and Leadership

An Introduction to Management and Leadership

In this module, you’ll be introduced to the fundamentals of management and leadership. Understand the key differences between the two and how they complement each other. Gain insights into the core principles that define effective management and leadership.

Your Management Philosophy

Every successful manager has a unique management philosophy. Discover how to develop your own philosophy, align it with your values, and use it as a guiding compass in your managerial journey.

Being a LEAN Manager

LEAN business process management is a powerful approach to optimize efficiency. Learn how to adopt a LEAN mindset, identify waste, and streamline processes for better results.

The Forever Learning Manager

In the dynamic world of management, continuous learning is crucial. Embrace the mindset of a forever learning manager, always seeking growth, and adapting to change.

Navigating the Course

Overview of the Course

Get a comprehensive overview of what the masterclass entails. Explore the various topics covered and get a sneak peek into the valuable knowledge you’ll gain.

Who Am I?

Understand the importance of self-awareness as a manager. Discover your strengths, weaknesses, and leadership style to harness your full potential.

Features of the Course

Uncover the unique features and benefits of this masterclass, including video lectures, articles, downloadable resources, and access on various devices.

Applying What You Learn

Learning is only valuable when applied effectively. Find out how to translate your newly acquired skills and knowledge into practical, real-life scenarios.

The Learning Cycle

Explore the learning cycle and discover how to continuously improve your skills and abilities as a manager. Embrace a growth mindset and foster ongoing development.

Becoming an Influential Manager

What It Means to Be Influential

As a manager, influence is a key asset. Learn the art of influential leadership and how to inspire and motivate your team towards success.

The Behavior of Influential People

Examine the behaviors that make people influential. Understand how to build trust, communicate effectively, and create a positive impact on your team.


ADISCO stands for Attention, Interest, Desire, Solution, Conviction, and Openness. Learn how to leverage this powerful framework to influence others and drive change.

Why You Need a Vision

A clear vision is the cornerstone of effective leadership. Learn how to craft a compelling vision that aligns your team’s efforts towards a shared goal.

Working With SMART Goals

Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals is essential for effective management. Master the art of goal-setting and tracking progress.

Better Than Buy-In

Discover why genuine engagement and collaboration are more effective than mere buy-in from team members. Create a sense of ownership and dedication within your team.

Influencing Attitudes

Attitudes shape behavior. Learn how to influence and positively shape the attitudes of your team members for improved performance.

Communicating to Influence

Communication is a powerful tool for influence. Hone your communication skills and learn how to deliver messages effectively to resonate with your team.

How Do Influential People Talk?

Explore the language and communication styles of influential people. Adapt your communication to connect with your team and inspire action.

Body Language

Non-verbal cues play a significant role in communication. Understand the impact of body language and use it to enhance your managerial presence.

Influence Through Listening

Listening is a crucial skill for managers. Master the art of active listening to understand your team members better and build trust.

Influencing Your Peers and Boss

Influence extends beyond your team. Discover how to influence your peers and superiors to foster cooperation and achieve organizational goals.

Dealing With Difficult People

Challenges arise when managing diverse personalities. Learn effective strategies for handling difficult individuals and turning conflicts into opportunities.

Opposing Goals or Narrative

Explore techniques for managing situations where team members have opposing goals or narratives. Bridge gaps and foster a collaborative environment.

What Do They Fear?

Understand the fears and concerns of your team members. Address their anxieties and motivate them to overcome challenges.

Personal Clashes – The Five Factors

Conflicts sometimes emerge due to personal differences. Identify the five factors influencing personal clashes and learn conflict resolution strategies.

Personality Clashes – Compatibility Is Complex

Explore the complexities of personality clashes in a team. Learn how to create an environment that fosters understanding and collaboration.

Talking Their Language

Adapting your communication style to resonate with each team member is crucial. Discover how to tailor your language to connect with diverse personalities.

People Watching

Observation is a powerful tool for understanding people. Hone your people-watching skills to better comprehend your team members’ needs and motivations.

(to be continued…)

Phase 3 (Continued)

The Data Guided Manager

Using Data to Make Good Decisions

Data-driven decision-making is a vital skill for modern managers. Learn how to leverage data to make informed and strategic choices for your team.

The Data Guided Manager Explained

Uncover the role of a data-guided manager and how they integrate data into their management processes for optimal results.

The Data Guided Manager – Further Exploration

Delve deeper into the principles and techniques used by data-guided managers to drive performance and continuous improvement.

Getting Control of Your Processes

Efficient processes are the backbone of successful management. Learn how to gain control of your processes to enhance productivity and outcomes.

The Different Methods You Can Use to Get Control of Your Processes

Explore various methods and tools available for gaining control over your processes, such as Six Sigma and other process improvement frameworks.

Getting Your Data

Understand the sources and methods for collecting relevant data to support your decision-making and analysis.

Other Types of Lead Indicators

Discover additional lead indicators to monitor performance and predict future outcomes for better planning.

Choosing KPIs

Key Performance Indicators (KPIs) are essential for assessing success. Learn how to select the right KPIs for your team’s goals.

Analyzing the Data

Master the art of data analysis to uncover valuable insights and patterns that can drive improvements in your team’s performance.

Using The Information

Data is valuable only when applied effectively. Learn how to use the information gathered from data analysis to implement targeted improvements.

Creating A Data Guided Team

Cultivate a culture of data-driven decision-making within your team. Empower team members to use data to support their own initiatives.

The Everyday Manager

What Sort of Leader Are You?

Assess your leadership style and understand how it influences your team’s dynamics and performance.

The Heartbeat Of Your Role

Explore the core responsibilities and tasks that form the foundation of your role as a manager.

Using KPIs

KPIs are essential for monitoring progress. Learn how to use KPIs effectively to track your team’s performance and success.

Benefits Of Team Meetings

Effective team meetings can drive collaboration and progress. Discover the benefits and tips for conducting successful team meetings.

Ten Meeting Musts

Master the art of running productive and engaging team meetings with these ten essential meeting musts.

Be Available

Being available and approachable is vital for a manager. Learn how to create an open-door policy and encourage open communication.

Communicating By Email

Email is a powerful communication tool, but it can also lead to misunderstandings. Learn best practices for effective email communication.

Other Ways To Communicate

Explore alternative communication methods beyond email to suit different situations and team members’ preferences.

Time Management

Time management is crucial for balancing various responsibilities. Discover effective time management strategies to stay organized and focused.

Managing Performance

Performance management is an ongoing process. Learn how to set expectations, provide feedback, and support your team’s growth.


Delegation is key to optimizing productivity and employee development. Master the art of delegation to empower your team and yourself.

LEAN Process Management

Introduction To LEAN Management

Gain an overview of LEAN management principles and their significance in streamlining processes and minimizing waste.

LEAN As A Way Of Thinking

LEAN goes beyond tools; it is a mindset. Understand how adopting a LEAN way of thinking can transform your managerial approach.

LEAN Terms And Concepts

Familiarize yourself with essential LEAN terms and concepts that underpin LEAN process management.

Further LEAN Terms And Concepts

Delve deeper into LEAN principles and explore advanced concepts for implementing LEAN practices effectively.

The ProPeC Simple Improvement Process

The ProPeC process is a systematic approach to improvement. Learn the steps and methods for using this process to enhance team performance.


Identify the seven types of waste commonly found in processes (Transportation, Inventory, Motion, Waiting, Overproduction, Overprocessing, and Defects) and how to eliminate them using LEAN practices.

Motivation – The Two Flavours

Understand intrinsic and extrinsic motivation and how they impact your team’s performance and commitment.

Current State Analysis

Analyze your team’s current state and identify areas for improvement using data and performance metrics.

Creating A Process Map

Visualize your team’s processes with process maps to identify bottlenecks and areas for optimization.

An Example Process Flow

Explore a real-life example of a process flow to better understand the significance of process mapping.

Root Cause Analysis – 5 Whys

Learn how to conduct a root cause analysis using the 5 Whys technique to identify the underlying reasons for problems.

Root Cause Analysis – Fishbone Diagram

Explore the fishbone diagram, a valuable tool for identifying potential causes of issues or inefficiencies.

Exploring The Why

Ask probing questions to understand the root cause of problems and challenges within your team.

FMEA Failure Mode Effects Analysis

Learn how to conduct a Failure Mode Effects Analysis (FMEA) to identify and mitigate potential failures in your processes.

Define Your Goal

Setting clear goals is fundamental to successful process management. Learn how to define SMART goals for your team.

SMART Goal Setting

Understand the components of SMART goal setting and apply them to your team’s objectives.

Goal Alignment

Align individual goals with organizational objectives to ensure a unified focus and direction.

Identify Actions And Plans

Determine specific actions and plans to achieve your team’s goals effectively.

Analysing Potential Ideas

Evaluate potential ideas and solutions to identify the most promising approach for improvement.

Grid Analysis

Use grid analysis to compare and prioritize options based on multiple criteria for decision-making.

Planning Your Change

Develop a comprehensive plan for implementing changes and improvements within your team.

Understanding Gantt Charts

Master the use of Gantt charts to visualize project timelines and manage complex tasks effectively.

How To Make A Gantt Chart

Create your own Gantt chart to map out project schedules and track progress.

Planning Your Control Mechanisms

Establish control mechanisms to monitor ongoing progress and ensure consistency in your team’s performance.

Implementing Your Change

Effectively implement changes in your team with proper communication and support.

Keep Your Discipline

Maintain discipline in adhering to LEAN principles and continuous improvement efforts.

Ten Meeting Musts

Revisit the ten essential meeting musts to ensure productive and efficient team gatherings.

Action Boards And Issue Logs

Use action boards and issue logs to track tasks, issues, and resolutions effectively.

The Cost Of Change

Understand the cost implications of change and how to manage potential risks.

Review Processes

Regularly review processes to identify areas for further improvement and adjustments.

The ProPeC Review Process

Learn how to conduct a thorough review process using the ProPeC model.

(to be continued…)

Phase 3 (Continued)

Training Your Team

What Is Training For?

Understand the importance of training in developing your team’s skills and abilities.

The Three Box System

Explore the three boxes of training – cognitive learning, psychomotor learning, and affective learning – to create a holistic training approach.

Added Value Training

Discover how training adds value to your team and organization, leading to improved performance.

Exploring Added Value Training

Dive deeper into the concept of added value training and its impact on employee development.

Cognitive Learning

Understand cognitive learning and how it enhances your team members’ problem-solving and decision-making abilities.

Psychomotor Learning

Learn about psychomotor learning and how it develops your team members’ practical skills and capabilities.

Affective Learning

Explore affective learning and how it influences the attitudes, beliefs, and emotions of your team.

Training Needs Analysis

Conduct a comprehensive training needs analysis to identify skill gaps and training requirements within your team.

Compliance Training

Understand the importance of compliance training and how it ensures adherence to rules and regulations.

Identifying Training Needs

Identify specific training needs for individual team members to tailor training programs effectively.

Pre-course Competency Assessments

Assess your team members’ current competencies before designing training programs for targeted improvement.

How To Choose Training

Choose the most appropriate training programs for your team’s specific needs and goals.

Cost-Free Training

Discover cost-free training options to provide valuable learning opportunities for your team.

Sheep Dip Or Targeted?

Explore the pros and cons of mass training (sheep dip) versus targeted, individualized training.

What Is Good Training?

Learn the key characteristics of effective training programs and how to evaluate their success.

Preparing The Employee

Prepare your team members for training to ensure they get the most out of the learning experience.

Logistics Planning

Plan and coordinate training logistics to facilitate seamless and efficient training sessions.

Post Course Discussion

Engage in post-course discussions with your team members to reinforce learning and address any questions or concerns.

Measuring The Effectiveness Of Training

Assess the effectiveness of training programs using Kirkpatrick’s Levels of Evaluation.

Culture Change Management

Introduction To Culture Change

Explore the significance of culture change in organizations and how it impacts team dynamics and performance.

Why Culture Change Matters

Understand the importance of a positive and supportive culture in fostering employee engagement and productivity.

The Impact Of Culture

Discover how organizational culture influences team behavior and shapes the overall work environment.

Positive Goals

Set positive and inspiring goals for your team to cultivate a culture of continuous improvement.

Understanding Behavior

Examine the factors influencing behavior in the workplace and how to promote positive behaviors.

Three Ways To Measure Behavior

Learn three effective ways to measure and assess behaviors within your team.

Behaviorism Explained

Understand the principles of behaviorism and how they apply to shaping behavior in the workplace.

Cognitive Psychology Explained

Explore cognitive psychology and how it influences your team members’ thoughts and decision-making processes.

Social Psychology Explained

Discover social psychology and how it impacts team dynamics, relationships, and interactions.

How Do You Measure A Culture

Understand the methods and tools for measuring the prevailing culture within your organization.

Using Surveys

Conduct surveys to gather valuable insights into employee perceptions and attitudes towards the organizational culture.

Survey Questions

Design effective survey questions to extract meaningful and actionable feedback from your team.

Benefits Of DIY Surveys and On The Shelf Surveys

Assess the advantages and disadvantages of DIY surveys and pre-made on-the-shelf surveys.

Benefits Of Using A Consultant

Consider the benefits of engaging external consultants to conduct culture assessments and implement change.

Other Ways To Measure Culture

Explore alternative methods and approaches for assessing and understanding your team’s culture.

Measuring Instances Of Behavior

Track specific instances of behavior within your team to identify patterns and trends.

The Semi-Structured Interview

Conduct semi-structured interviews to gain deeper insights into employee experiences and perceptions.

Focus Groups And Example Questions

Organize focus groups to facilitate open discussions and gather collective perspectives on the organizational culture.

The Down Sides Of Focus Group

Understand the potential challenges and drawbacks of using focus groups for culture assessment.

Using ProPeC Process For Changing Your Culture

Utilize the ProPeC process to drive successful culture change initiatives within your team.

The ProPeC Process Step 1 – The Business Reason

Establish a compelling business reason and vision for culture change to align with organizational goals.

The ProPeC Process Step 2 – Current State Analysis

Analyze the current state of the organizational culture to identify areas for improvement and change.

The ProPeC Process Step 3 – Goals or Objectives

Set clear goals and objectives for the culture change initiative to guide your team’s efforts.

The ProPeC Process Step 4 – Action And Planning

Develop actionable plans and strategies to implement culture change within your team.

The ProPeC Process Step 5 – Implementing

Execute your culture change plans effectively, ensuring engagement and buy-in from your team.

The ProPeC Process Step 5 – Review

Regularly review the progress and impact of culture change to make adjustments and improvements as needed.

The ProPeC Microscope To Help Action And Planning

Use the ProPeC microscope to zoom in on specific cultural aspects and address them strategically.

Mechanisms For Identifying Actions And Planning

Identify and plan specific actions to support culture change and promote positive behaviors.

Planning With Gantt Charts

Use Gantt charts to organize and manage your culture change initiatives, ensuring efficient implementation.

Neuro Logic Levels In Culture Change

Explore the neuro-logical levels framework and its role in shaping culture change within your team.

Ajzen Theory Of Planned Behavior In Culture Change

Apply the Theory of Planned Behavior to understand and influence your team members’ behavior during culture change.

Building A Team

Building A Team Introduction

Understand the fundamental principles of building and leading a high-performing team.

How Does An Effective Manager Deliver

Discover the key qualities and skills of effective managers in delivering results.

Components Of A Good Team

Identify the essential components that contribute to the success of a strong and cohesive team.

Defining Roles To Help Deliver Objectives

Clearly define roles and responsibilities within your team to optimize performance and collaboration.

The Importance Of Vision

Create and communicate a compelling vision that inspires and motivates your team towards shared goals.

Two Islands Getting The Team Involved

Involve your team members in decision-making and problem-solving to foster a sense of ownership and commitment.

Collaboration Is Better Than Buy In

Promote a collaborative team environment where team members actively contribute to the decision-making process.

What Are The Indicators Of Good Performance

Learn how to identify and measure indicators of good performance within your team.

Identifying A Team’s Can, Know And Care

Assess your team members’ abilities, knowledge, and level of care to tailor support and development opportunities.

Silo Mentality And Creating Overlap Between Can, Know And Care

Address and break down silo mentalities within your team to promote cross-functional collaboration.

Individual Differences

Acknowledge and embrace individual differences among team members to create a diverse and inclusive team culture.

Belbin’s Team Roles

Explore Belbin’s team roles and how they contribute to team dynamics and success.

Types And Traits Psychometrics

Discover psychometric assessments to understand your team members’ personality traits and preferences.

Should I Use Psychometrics?

Assess the benefits and considerations of using psychometrics for team development and dynamics.

(to be continued…)

Phase 3 (Continued)

Building A Team (Continued)

Types And Traits Psychometrics

Discover psychometric assessments to understand your team members’ personality traits and preferences.

Should I Use Psychometrics?

Assess the benefits and considerations of using psychometrics for team development and dynamics.

Better Presentation Skills

Your Reason Why

Uncover your purpose and motivation behind delivering effective presentations to engage your audience.

Getting Your Thinking Right

Prepare your mindset and overcome presentation anxiety to deliver with confidence.

Understanding The Chimp

Understand the emotional aspects of presenting and how to manage your “inner chimp” to stay focused.

Understanding The Intellect

Embrace your intellectual side and harness it to deliver coherent and informative presentations.

Understanding The Computer

Tap into your subconscious mind (the computer) to access valuable knowledge and insights during your presentations.

Dealing With The Chimp

Learn strategies for managing nerves and controlling anxiety during presentations.

An Effective Presentation

Craft a compelling and well-structured presentation that captures your audience’s attention and delivers key messages effectively.

AIM – Your Reason For Your Presentation

Understand the AIM framework (Audience, Intent, and Message) to tailor your presentation to your audience’s needs.

Creating A SMART Goal For Your Presentation

Set specific, measurable, achievable, relevant, and time-bound goals for your presentation to drive success.

Planning Your Presentation Route

Map out the logical flow of your presentation to ensure a smooth and coherent delivery.

Building Your Main Body

Craft a persuasive and engaging main body for your presentation, using the PEEL method (Point, Evidence, Explanation, Link).

Using PEEL To Make Your Points

Employ the PEEL method to make your key points impactful and memorable.

Presentation Tools And Using Cards

Leverage presentation tools and visual aids to enhance your delivery and engage your audience effectively.

Public Speaking Fundamentals

Master the fundamentals of public speaking, including posture, vocal projection, and eye contact.

Tips For Being Heard

Ensure your voice is heard and understood by your audience with these practical tips.

Other Reasons You May Not Be Heard

Address potential barriers to effective communication and ensure your message is well-received.

Being Understood

Maximize clarity and understanding in your presentations through precise articulation and language choice.

Diction Tongue Twister Exercise

Practice diction exercises to improve your speech clarity and enunciation.

What About Accents?

Embrace your accent and learn techniques to ensure effective communication across diverse audiences.

Other Word Choices

Explore alternative word choices to diversify your language and avoid repetition in your presentation.

Tips To Being Understood

Implement practical tips to enhance your clarity and ensure your audience comprehends your message.

How Well Are You Doing?

Assess your presentation skills and identify areas for improvement to refine your delivery.

How Do You Get Better At Presenting

Apply continuous improvement strategies to enhance your presentation skills and grow as a presenter.

Persuasive Presentations

Develop persuasive presentations that inspire action and drive desired outcomes.

Key Areas For Motivation

Understand the key motivators that prompt your audience to take action based on your presentation.

Telling Stories And Using Illustrations

Incorporate storytelling and illustrations to captivate your audience and reinforce your key messages.

Understanding Modulation

Learn how to use vocal modulation to add depth and emphasis to your presentation.

Understanding Gestures

Utilize gestures effectively to enhance your non-verbal communication and engage your audience.

Understanding Visual Aids

Leverage visual aids strategically to complement your presentation and enhance audience understanding.

Your Call To Action

Craft a compelling call to action that prompts your audience to take the desired steps after your presentation.

Sustaining Your Presentation

Explore strategies for sustaining audience engagement and interest throughout your presentation.

The Team Lifecycle

Lifecycle Overview

Understand the different stages of the team lifecycle and the unique challenges and opportunities each stage presents.

Recruitment Methods

Master effective recruitment methods to attract top talent and build a skilled team.

Principles Of Effective Recruitment

Follow essential principles for successful recruitment to make informed hiring decisions.

Dealing With Poor Performers

Address poor performance within your team and explore strategies for improvement.

Dealing With Grievances

Handle grievances and conflicts within your team with sensitivity and fairness.

The End Of The Team And Rebirth

Recognize when it’s time for a team to disband and facilitate a smooth transition for team members.

Taking Care Of Yourself And The Future Of Management

Keeping Your Head

Maintain mental well-being as a manager to perform at your best and support your team effectively.

Building up Resilience

Cultivate resilience to overcome challenges and bounce back stronger during difficult times.

Buckets Of Resources

Explore different resources and support systems available to you as a manager for personal and team development.

Training Your Thinking

Challenge and improve your thinking patterns to promote innovative solutions and creative problem-solving.

Maintaining Work Life Balance

Balance your professional and personal life to avoid burnout and sustain long-term success as a manager.

When It Is Time For A Change

Recognize when change is necessary and embrace opportunities for personal and professional growth.

Using ProPec Improvement Process For Personal Use

Apply the ProPec improvement process to your personal development and goal achievement.

Alternatives To Being Employed

Explore alternative career paths and opportunities beyond traditional employment.

The Future Of Management

Stay ahead of trends and advancements in management practices to remain a successful and relevant manager.

Join Us

Enroll in the Leadership & Management Skills – Team Leadership Skills Masterclass today and unlock your potential as a successful manager. Join our community of learners dedicated to achieving their career goals and making a positive impact as influential leaders.


Becoming a successful manager requires a diverse skill set, a growth mindset, and a commitment to continuous learning and improvement. The Leadership & Management Skills – Team Leadership Skills Masterclass provides you with the essential tools, knowledge, and strategies to thrive as a manager in a dynamic and ever-changing business landscape. Embrace the opportunity to become an influential leader, a data-guided manager, a skilled team builder, and a persuasive presenter. Enroll today and embark on your journey to becoming a successful manager and making a meaningful difference in your organization and team.

Frequently Asked Questions

  1. Q: What level of experience is required to benefit from this course?
    • A: This course is designed for absolute beginners and brand new managers. No prior management experience is necessary.
  2. Q: Will this course help me overcome challenges as a manager?
    • A: Absolutely! This masterclass is specifically designed to equip you with the core competencies and skills needed to overcome common managerial challenges.
  3. Q: How will this course help me progress in my career?
    • A: By completing this course, you will gain valuable leadership and management skills that will enhance your resume and open up new career opportunities.
  4. Q: Is the course instructor experienced in management and leadership?
    • A: Yes, the course has been developed and delivered by Stephen Mather, a leading UK management change consultant, trainer, coach, and psychologist.
  5. Q: How long will I have access to the course content?
    • A: Upon enrollment, you will have full lifetime access to the course, allowing you to revisit the material at your own pace.

Take the leap and invest in your management skills with the Leadership & Management Skills – Team Leadership Skills Masterclass. Enroll today and discover your potential as a successful and influential manager!